Welcome to surlaplage.co. ‘surlaplage.co’ is owned and operated by Surlaplage Limited with our registered office at 2504 Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.
The terms “surlaplage” “we”, “our” and “us” when used in these Terms of Sale (Terms of Sale) means Surlaplage Limited. The terms “you”, “your” and “yours” when used in these Terms of Sale means you, as a user of our website.
Use of the Website
It is important that you read these Terms of Sale carefully before ordering any clothing or other products or items (Items) from our website. These Terms of Sale, together with our Terms of Use and our Privacy Policy, govern our relationship with you in relation to your purchase of any Item from our website.
By placing an order for an Item through our website you agree to be bound by these Terms of Sale. If you do not agree to these Terms of Sale, you must cease using this website.
Your Status and Eligibility to Purchase
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. To make purchases through our website, you will be requested to provide certain personal information. You agree to provide your real name, phone number, billing address, e-mail address and any other personal information reasonably required as part of our registration process. Our Privacy Policy explains how we treat personal information provided by you.
When you order an Item, you will be required to provide payment details. You represent and warrant that the payment details you provide are both valid and correct and you confirm that you are the person referred to in the “billing information” provided.
Registration and Accounts
If you choose to register on our website, our registration process requires you to provide certain information about yourself that is true, accurate, current, and complete. Please refer to our Privacy Policy to understand how we treat your personal data. By registering on our website, you agree to keep secure and confidential all usernames and passwords required to access our website. You agree to notify us immediately of any unauthorised use of your password or any other breach of security. You must not transfer your account to another person or maintain more than one account with us without our consent. We may, in our sole discretion, suspend or terminate your account or limit your access to our website.
Shopping Online
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to Items on our website. We do our best to display, as accurately as possible, the relevant size and colour of each Item. However, the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any image is a completely accurate representation of the actual Item.
We have made every effort to ensure that all sizes and measurements are as accurate as possible, but please note that they are approximates only. Unless otherwise stated, sizes indicated on our website are Australian sizes.
Availability
All orders are subject to availability of the Item or Items selected. Please note that there may be a delay between the time you place an order and the time when we process your order, which may result in a change to the stock position relating to particular Items. We will notify you as soon as possible if an Item you have ordered becomes out of stock.
Order Process
All orders are subject to acceptance by us. When you place an order, your order constitutes an offer to buy an Item from us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted, rather it is an acknowledgment that we have received your order. Acceptance of your order will take place when your order is dispatched. We will email you that your order has been dispatched (Shipping Confirmation). The contract between you and us will only be formed when we send you the Shipping Confirmation.
We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, an Item is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Item or you do not meet the eligibility criteria set out in these Terms of Sale.
Pricing
All Item prices are shown on our website in US Dollars.
Please note that the price of any Item stated on our website excludes delivery costs. Delivery costs will be added to the total amount due at the final checkout page.
Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. If, prior to dispatching an Item to you, we discover a mistake in the price of an Item you have ordered, we will contact you and give you the option of either reconfirming your order at the correct price or canceling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order.
Prices of Items may change from time to time so please carefully check the pricing information provided on our website to confirm the current price of any Item. Any price changes will not affect orders in respect of which we have already sent you confirmation that the Item ordered has been dispatched.
Payment Methods
Payment for all Items can be made by Visa, Mastercard or Paypal. Orders are priced in US dollars and will be charged at the prevailing currency rates set by your financial institution or Paypal. You will be charged once your order is placed.
We use PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted.
We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.
Please note that if you pay for an Item using a payment card with a foreign currency denominated account, the account will still be taken in US Dollars at the conversion rate applied by your payment card company at the time of processing your order.
Customers outside Hong Kong may also be liable for any import duty, tax, quotas, permits, product restrictions and other local requirements. Before placing an order, we suggest you verify what local requirements may apply to you.
Delivery within Hong Kong
Delivery within Hong Kong is FREE and usually takes between 1 and 3 working days. However, please note that deliveries may take longer during busy periods or due to circumstances beyond our control, for example disruptive weather.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the items within the estimated timescales. If you have not received your delivery within 3 working days, please contact us on info@surlaplage.co.
A signature is required on delivery of your parcel. If you are out at the time of delivery, a notification card will be left. Please follow the instructions on the card to collect your item from your local post office or arrange redelivery.
Please note that we can do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an item due to incorrect address information.
International Delivery
Most of our items can be shipped internationally, using Airmail or Speedpost.
We aim to deliver all international orders within 15 working days. Express delivery should arrive within 7 working days. However, please note that deliveries may take longer than this during busy periods or due to circumstances beyond our control, for example disruptive weather.
All delivery times are to be used as a guide only. Whilst we make every effort to deliver items as soon as we are able, we will not be liable for any delay or failure to deliver the items within the estimated timescales. If you have not received the item ordered within 15 working days, please contact us on info@surlplage.co
In some countries a signature is required on delivery of your parcel. If you are out at the time of delivery, a notification card will be left. Please follow the instructions on the card to collect your item from your local post office or arrange redelivery.
Please note that we do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver the item due to incorrect address information.
Import Restrictions and Custom Fees
Please note that some countries place restrictions on merchandise ordered from overseas and/ or charge additional import fees or customs duties. These charges are beyond our control. Please be aware that you will be responsible for any import duties, taxes or customs charges payable. We suggest that you contact your local government body prior to placing an order with us, so that you understand what restrictions may exist and/ or what possible additional payments may apply.
Cancelling or Amending Your Order Before Dispatch
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your shipping details.
Once goods have been dispatched you will need to return the goods to process an exchange or refund. Please email us at info@surlaplage.co if you need to make any amendments. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.
Returns and Exchanges Policy
If you are not satisfied with your purchase, you can claim an exchange or refund within 15 days of receipt of your purchase. We will happily exchange for another size, colour, or style, or refund your money. Please note the following conditions apply:
- All items must be returned in original condition- unwashed, unworn, with all original tags affixed. Any items returned that are not in this condition will be sent back to you. If you have a concern regarding with the condition of your purchase, please contact us at info@surlaplage.co for further information.
- We are unable to accept returns or exchanges for items with swimsuit bottoms unless the original hygiene sticker is left in place.
- You will be liable for the return shipping cost, but exchanges will be sent back to you at no additional cost. Please note that if you would like your exchanged item to be sent by Express shipping, you will need to incur the shipping cost.
- Duties and taxes are not refundable on returned or exchanged items and you may be liable for duties and taxes on the newly exchanged item.
- We recommend that you use insured registered mail for items sent back for return and exchanges. We cannot accept liability for any items not received.
- All returns will be credited against the original form of payment.
Please email us at info@surlaplage.co (include your order number) to obtain a RMA (return merchandise authorization) and return form. This form needs to be included in the return package and mailed within 7 days of receiving your RMA. Your feedback is important to us and we would appreciate you letting us know the reason for the return.
Damaged or Faulty Items
We carefully check each Item before sending and we package each Item with care. If your parcel appears damaged or opened upon receipt, ensure that this is noted with the carrier before signing for your parcel.
In the unlikely event that you receive an Item that is faulty or damaged in transit, please contact us on info@surlaplage.co within 7 days of your receipt and we will arrange a replacement or a refund for you.
We will reimburse your postage costs of returning an Item to us if the return was due to the Item being faulty.
Method of Refund
We normally provide a refund using the same method originally used by you to pay for your Item. Please allow up to 28 days (from the day we receive your Item) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your bank or card issuer.
General
We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.
Governing Law and Exclusive Jurisdiction
These Terms of Sale (together with our Terms of Use, Privacy Policy and all of our policies and procedures) will be governed by the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and the courts of Hong Kong will have exclusive jurisdiction.